FAQ

We want you to feel confident with your purchase. That’s why we offer a 14-day return policy, allowing you to try the shirt at home in peace.

Important Information:

• Return shipping costs are covered by the customer.

• The shirt must be in sellable condition, meaning it should be unused, unwashed, and returned with all accessories, such as packaging and tags, intact.

• Our shirts are delivered with shrinkage allowance, which means they may be slightly larger upon delivery, particularly in the collar and lengths, to account for potential shrinkage after washing.

If you wish to return a shirt, please contact us for further instructions.

In accordance with Swedish law on Distance and Doorstep Sales (2005:59), the right of withdrawal does not apply to products with a clear personal customization. By accepting Shirtonomy’s terms and conditions, the right of withdrawal is waived for orders of custom-made products or other items with distinct personal customization.

All Shirtonomy shirts are custom-made, including orders based on a design or size suggested by Shirtonomy. This means that shirts sewn in standard sizes or standard designs are also exempt from the right of withdrawal.

For non-customized products, the right of withdrawal applies as per the same law, within 14 days from the date the customer receives the product. The item must be in unused condition and returned with its original packaging to qualify for the right of withdrawal.

To exercise the right of withdrawal, customers must contact Shirtonomy’s customer service within the withdrawal period by emailing customer@shirtonomy.com.

The right of withdrawal is exercised against:

Shirtonomy AB (Org: 556809-9419)

Skeppargatan 22

114 52 Stockholm

Yes, the fabric shrinks, but you do NOT need to adjust your measurements for this. Shirtonomy handles the shrinkage allowance based on our detailed knowledge of each fabric’s properties. Your desired fit will be achieved after approximately five washes.

If you wish to make changes to your order, please contact our customer service as soon as possible by emailing customer@shirtonomy.com. Once your order has entered production and the fabric for your shirt has been cut, the possibilities for making changes will be limited.

The majority of Shirtonomy customers experience a perfect fit from their very first shirt. However, there is always a chance that some measurements may need adjustments. If this happens, we offer complimentary corrections to ensure your complete satisfaction.

Please note that your measurements are always adjusted for the fabric’s specific shrinkage allowance when your shirt is made. The measurements you provided will be fully achieved after the shirt has been washed five times according to the care instructions.

The fit guarantee is valid once per customer and applies to the first shirt purchased from Shirtonomy. To achieve the perfect fit, Shirtonomy may request photos and written descriptions explaining the adjustments needed. If the required adjustments are too extensive relative to the existing shirt dimensions, it may be necessary to replace the incorrect shirt with a newly made one. The fit guarantee is valid for up to 3 months after the purchase date.

If you are dissatisfied with the fit of your shirt and wish to use Shirtonomy’s fit guarantee, please contact our customer service at customer@shirtonomy.com and await further instructions.

Returning customers are not covered by the fit guarantee, as a perfect fit is likely already achieved with their first shirt purchase. However, returning customers who are not fully satisfied for any reason are, of course, welcome to contact our customer service at customer@shirtonomy.com. We promise to do everything we can to assist you in the best way possible.

Yes, it’s possible. You’ll need to contact customer service before placing your order, and we’ll assist you with the settings.

Shirtonomy offers payment via Visa, Visa Electron, Mastercard, and Maestro. Your order will only be confirmed after successful payment has been completed.

You can enter any discount codes, credits, or gift cards you wish to use on the page displaying your shopping cart. Simply input your code in the “Promotion Code” field and click the “Apply” button. If the code is valid, it will be reflected in the summary on the right side of your cart. Credits and gift cards are valid for 12 months from the date of issue.

Shirtonomy’s shirts are produced in our factory in Portugal, which has extensive experience in shirt manufacturing. Our shirts are the result of skilled craftsmanship combined with the latest production technology. For more information, click here.

Shirtonomy sources fabrics from multiple producers. Our goal is always to offer fabrics that combine the best in feel, durability, wrinkle resistance, and value for our customers. Currently, we primarily work with fabrics from Portugal and Italy, produced in some of Europe’s finest weaving mills.

Shirtonomy’s custom-made products are typically delivered within 4-5 weeks. During certain times of the year, such as holidays and vacation seasons, delivery times may be slightly longer. While we cannot guarantee delivery within the usual timeframe, we always do our best to ensure your shirt is delivered as quickly as possible.

Yes, we deliver to Europe, Norway, Switzerland, the UK, and the USA.

The design of our shirts, including fit, collar and cuff sizes, as well as the materials used, is tailored for men’s shirts. That said, we have many female customers who find this works well for them. The main difference lies in the fit, as we only taper the shirts at the back and not the front, which is more common in models fully designed for women.

Currently, we offer children’s sizes starting from age 10 and up.

You are welcome to contact our customer service by sending an email to customer@shirtonomy.com. We always strive to respond as quickly as possible and usually manage to address all customer inquiries within 24 hours.