FAQ

We want you to feel confident with your purchase. That's why we offer a 14-day money-back guarantee , so you can try the shirt on at home without any worries.

Important to know:

• Returns are paid for by the customer.
• The shirt must be in resalable condition , which means it must be unused, unwashed and returned with all accessories, such as any packaging and tags, intact.
• Our shirts are delivered with a shrinkage allowance , which means that they are slightly larger upon delivery, especially in collar and length, to compensate for any shrinkage during washing.

If you would like to return a shirt, please contact us for further instructions.

In accordance with the Swedish Distance Selling and Home Sales Act (2005:59), the right of withdrawal does not apply in cases where the product in question has a clear personal touch. By accepting the Shirtonomy terms of purchase, the right of withdrawal does not apply when ordering made-to-measure products or other products with a clear personal touch. All Shirtonomy shirts are made-to-measure, even in cases where the order is based on a design or size suggested by Shirtonomy. Please note that this means that shirts made to a standard size or standard design are also not covered by the right of withdrawal.

When ordering goods that are not considered to have a personal touch, the right of withdrawal applies, according to the same law as above, for 14 days from the customer receiving the goods. The goods must be in unused condition and together with any original packaging for the right of withdrawal to apply. If the customer wishes to exercise the right of withdrawal, Shirtonomy's customer service must be contacted within the withdrawal period. Contact is made via email to customer@shirtonomy.com .

The right of withdrawal is exercised against:

Shirtonomy AB (Org: 556809-9419)
Skipper Street 22
114 52 Stockholm

Yes, the fabric shrinks, but you do NOT need to compensate your measurements for this. Shirtonomy takes care of the shrinkage compensation for you based on our information about the specific properties of each fabric. Your desired fit therefore occurs after about five washes.

If you wish to make any changes to your order, please contact our customer service as soon as possible by sending an email to customer@shirtonomy.com . After your order has been processed and the fabric for your shirt has been cut, there are limited options for making changes to your order.

The vast majority of Shirtonomy's customers experience a perfect fit right from the first shirt. However, there is always a risk that some measurements may need to be corrected. If this is the case, we therefore offer a free correction of the shirt so that you are completely satisfied.

Please note that your measurements are always compensated for the specific shrinkage of the fabric when the shirt is sewn up. The measurements you specified when ordering are therefore only achieved after the shirt has been washed five times according to the shirt's washing instructions.

The fit guarantee applies once per customer and covers the first shirt the customer buys from Shirtonomy. In order for a perfect fit to be achieved, it may be necessary for Shirtonomy to ask for pictures and text describing how the shirt is to be corrected. In cases where the corrections are too large in relation to the shirt's existing measurements, it may be necessary to replace the incorrect shirt by sewing up a brand new one. The fit guarantee is valid up to 3 months after the purchase has been made.

If you are dissatisfied with the fit of your shirt and want to take advantage of Shirtonomy's fit guarantee, you are welcome to contact our customer service via customer@shirtonomy.com and then wait for further instructions.

Returning customers are not covered by the fit guarantee, as perfect fit has most likely already been achieved with the customer's first shirt purchase. On the other hand, returning customers, who for some reason are not completely satisfied, are of course welcome to contact our customer service via customer@shirtonomy.com . We promise to always do what we can to help you in the best way.

Yes, that's fine. Then you need to contact customer service before the order is placed and we will help you with the settings.

Shirtonomy offers payment via Visa, Visa Electron, Mastercard and Maestro debit cards. Your order will only be approved after successful payment.

You register any discount codes, balances and gift cards that you intend to use when you are on the page showing your shopping cart. Enter your code in the promo code box and click the "Register" button. If the code you entered is valid, this will be shown in the summary to the right of your shopping cart. Credits and gift cards are valid for 12 months from the date of issue.

hirtonomys shirts are produced in our factory in Portual, which has long experience in shirt manufacturing. Our shirts are the result of the tailors' solid craftsmanship in symbiosis with the latest production technology. More information can be found here .

Shirtonomy buys fabrics from several different producers. We always aim to only offer the fabrics we believe have the best combination of feel, durability, wrinkle resistance and value for our customers. Currently, we mainly work with fabrics from Portugal and Italy, which are produced in some of Europe's leading weavers.

Shirtonomy's made-to-measure products are usually delivered within 4-5 weeks. During certain periods of the year, e.g. during weekends and holiday season, the delivery time may be slightly longer. We can never guarantee that our made-to-measure products will be delivered within the normal delivery time but always do our utmost to deliver your shirt as quickly as possible.

Yes, we deliver to Europe, Norway, Switzerland, the UK and the USA.

The model of the shirt such as fit, collar and cuff sizes as well as the material in these are adapted for men's shirts. Having said that, we have the majority of female customers who think this works well anyway. The main difference is the fit, as we only sew the shirts in the back and not on the front, which can be common on some models that are completely adapted for women.

We can currently offer children's sizes from 10 years and up.

You are most welcome to contact our customer service by sending an e-mail to the address customer@shirtonomy.com . We always strive to get back to you as soon as possible and usually manage to answer all customers' matters within 24 hours.