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Due to a temporary backlog in our production, your order may take about an extra week than our normal delivery time of 4 weeks
Conditions of purchase
Purchase agreement validity
By completing the purchase on Shirtonomy AB's (hereafter called Shirtonomy) website a legal aggreement is finalized between the customer, whose minimum age is 18 years, and Shirtonomy. The customer's responsibility is to ensure that the contact details provided with the purchase are accurate and complete, as well as ensuring that all the information included in the order confirmation received via e-mail following completion of the purchase is correct. If the customer discovers something wrong in the order confirmation they should immediately report it to Shirtonomy via e-mail at customer@shirtonomy.com. Once the order has reached the production stage the opportunities to make corrections become very limited. The order's status can be followed at the customers personal profile page. When the customer has received their order the agreement is considered fulfilled.
Prices and payment
All prices are presented in Swedish kronor (SEK) and include 25% VAT. The shopping trolley always shows the total payment inclusive of moms and delivery. The payment can only be made with the following cards: Visa, Visa Electron, Mastercard or Maestro. Orders are only finalised with the successful confirmation of payment.
Shipping and delivery
Shirtonomy's made-to-measure products are normally delivered within 20 working days. During certain times of the year, such as weekends and the holiday season, delivery time can be prolonged. Shirtonomy can never guarantee that the made-to-measure products will be delivered within the normal production time but will do its utmost to ensure products are delivered as quickly as possible. Non made-to-measure products in our catalogue are normally delivered within 3-5 day working days. Shirtonomy's products are normally delivered by Posten Sverige, but exceptions are possible. Shirtonomy takes no responsibility for deliveries which are claimed by persons other than the noted recipient as such situations lie outsite of Shirtonomy's control. Shirtonomy currently only offers delivery inside the EU as well as Norway and Switzerland. Maximum shipping costs are 99 SEK per order.
Returns policy
In accordance with the Swedish Act on Distance and Home Sales (2005:59) the section concerning right of return does not cover cases where goods have been clearly personalized. With the customers acceptance of Shirtonomy's conditions of sale there is no right of withdrawl on made-to-measure or personalised products which have already been ordered. All of Shirtonomy's shirts are made-to-measure, even those which have been ordered from one of Shirtonomy's recommended designs or sizes. Please note that this means that shirts that are sewn according to a standard size or standard design are not covered by the right of return.
When ordering goods that are not considered to have been personalised standard right of return, as outlined in the law stated perviously, applies within 14 days of the customer receiving the goods. The item must be in unused condition and with original packaging for right to return to apply. If the customer wishes to return an order they must contact customer service inside the 14 day return period via e-mail at customer@shirtonomy.com.
The right of return is exercised based on the:
Shirtonomy AB (Org: 556809-9419)Jungfrugatan 29
114 44 Stockholm
Tolerances and guarantees for made-to-measure products
The dimensions of the made-to-measure shirt are always based on those provided by the customer during the purchase process. Shirtonomy will also factor in certain allowances between the clients requested dimensions and the final product. For example, the shirt's final dimensions are designed to take into account fabric specific shrinkage. The requested measurements should be met after approximately five washes in 40° C water.
In some cases garments may be delivered with minor marks, traces of chalk or iron brands. These should disappear after the first wash in most cases, but if the problem persists please contact Shirtonomy's customer service team at: customer@shirtonomy.com
In cases where the made-to-measure shirt does not match the customer's order, on top of those reasons listed above, we will attempt to correct the ordered garment. Should a correction not be possible we will instead offer the customer a new garment or, alternatively, store credit equal to the value of the value of the returned goods. Customer credits with Shirtonomy are stored on their personal profile page. Unused credits will expire after 12 months . Shirtonomy even offers compensation for return delivery costs to the customer, provided that the garment has been returned in a sealed, shock resistant package from an address inside Sweden with DHL.
Guaranteed Fit
The Perfect Fit Guarantee is valid one per customer and applies only to the first shirt that the customer purchases from Shirtonomy (does not apply to purchases of standard size garments). Those customers who are covered by our Perfect Fit guarantee, and who, for whatever reasons, are not happy with the fit of their shirt, are offered a correction of their shirt's measurements according to their wishes. In cases where the corrections are too big to fit with the shirts existing dimensions we will offer to replace the original shirt with a new one.
Please note that all made-to-measure shirts are measured and cut to take into account the fabric specific shrinkage. The desired fit is therefore only achieved after about five washes at 40° C. In order to achieve the perfect fit Shirtonomy may request information and pictures that demonstrate how the shirt should be corrected. Shirtonomy offers compensation, in the form of Shirtonomy store credits, for any return shipping costs the customer is charged provided the garment is returned in an impact resistant package, from an address inside of Sweden with Swedish Post. The customers balance with Shirtonomy is located on their personal profile page. Any unused credits will expire after a period of 12 months. The Perfect Fit Guarantee does not apply to adjustments that fall inside Shirtonomy's margin of tolerance.
Customers who are not satisfied with their shirts fit and wish to use the Perfect Fit Guarantee are requested to contact shirtonomy's customer service via e-mail on customer@shirtonomy.com where they will recieve further instructions.
Return customers do not qualify for Shirtonomy's Perfect Fit Guarantee as the perfect fit, in all likelihood, was met with the customers first purchase. Should any return customers feel they are not completely satisfied with their purchase, they are of course welcome to contact Shirtonomy's customer service e-mail, customer@shirtonomy.com, and we will be happy to find a solution to the problem.
Customer Service
If you cannot find the answer to one of your questions on Shirtonomy's website or if you just wish to contact us, please feel free to e-mail our customer service. Shirtonomy is currently only able to process customer queries via the e-mail address customer@shirtonomy.com. We strive to respond as quickly as possible, with most customers receiving a reply within 24 hours.
Disclaimer
Shirtonomy works tirelessly to ensure that the offers on our website always match the stock we have available. Shirtonomy however, cannot always guarantee that the products that are offered on our website remain in stock and can be delivered. In cases where a customer has completed an order for a product that has sold out our customer service will advise the customer via e-mail to make alternative arrangements. Shirtonomy waives liability relative to mis-orders or outdated information found on the website.
Forces beyond our control
In cases of war, strikes, riots, natural disasters, non-delivery of goods from suppliers, sharp prices changes in the global market, and other such events not within the realms of Shirtonomy's control or foresight, Shirtonomy is freed from their obligations to fulfil the purchase agreement.
